Order Processing
All orders are processed within 1-5 business days.
There are factors that will affect the processing time as well such as incomplete payment, insufficient address information, or seasonal high demand. When this happens, we will reach out to the customer via email before the order is processed to ensure successful delivery.
Shipping Time
United States: Domestic orders will be delivered within 2 to 5 business days upon shipment unless otherwise noted and they will be shipped from our warehouse in New Jersey or California via USPS.
International Orders: International orders will be shipped from oversea warehouses depending on the destination country. Once shipped, orders are usually delivered within 12-20 business days. The local postal service of the country will be used to deliver the order.
Please note that the shipping time varies from country to country mainly because of their respective customs. We do not have control as to when they release a package and because of that, the shipping time we provide remains an estimate.
Other factors that affect shipping where we have no control over include:
Weather
Holiday Season
Shipping company error
Despite not having control over these, we will try our best to keep you informed with all of the information we can provide and is available for us to use.
Taxes and Duties: Placing an order with us does not include any possible customs tax or duties that your country might impose on packages coming outside of your country. You will be responsible for paying these charges and should you want to clarify the rates, please contact your country’s customs office.
Please note C&C is not responsible for any delay caused by the destination country’s customs clearance process as that is solely up to them when to release your package and we do not have control over that.